Refund policy

Return Policy

Return Period
Please submit your return request within 14 days of receiving your order. Unfortunately, returns requested after this period cannot be approved.

Return Shipping
Once your return request has been approved, you will receive a return shipping label by email.

To be eligible for a refund, the item must be returned in its original condition and original packaging, including the original bag. If the original bag is not included, a DKK 8 packaging fee will be deducted from your refund.

A DKK 42 return label fee will also be deducted from your refund.

Please ensure that:

• The item is unused and shows no signs of wear.
• All original tags remain attached.
• The product is returned in its original packaging.g

Inspection & Refund
Once your return has been received by our warehouse, it will be inspected. If the return meets our requirements, your refund will be processed.

You will receive a confirmation email once the refund has been issued. Please allow up to 7 business days for the refund to appear in your account.

Returns Cannot Be Accepted If:

• The item has been used or shows signs of wear.
• The 14-day return period has expired.
• The item is not packaged securely for return.
• The item has been exposed to smoke, strong odors, or other substances.
• The original hangtags have been removed or damaged.

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at scandi.clo.contact@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at scandi.clo.contact@gmail.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at scandi.clo.contact@gmail.com.

• The returned item is not the original product we shipped.